Shipping & Returns
SHIPPING & RETURNS
Orders placed AND processed before 4.00pm are typically dispatched the next day. Where payment is processed on time, we endeavour to dispatch ALL orders on a next day basis if possible.
Typical delivery times for orders within Ireland are 2-3 working days. treacyshomevalue.ie accepts no responsibility for delays in shipping. Where possible, the customer will be issued with their tracking number so that they can monitor their order's progress. On larger products selected for free delivery within the Kilkenny area, longer delivery times maybe required to coordinate with other stops. This will depend mainly on distance from Thomastown store.
SHIPPING COMPANIES USED
treacyshomevalue.ie endeavour to use the most efficient and affordable shipping methods possible, typically An Post (the Irish Postal Service) for all small (usually single) items both locally and nationally, and GLS for local and national deliveries for medium to large items (up to 1.2m long) and orders containing multiple items.
ALL ORDERS MUST BE PAID IN EURO
We cannot accept euro cheques, cheques drawn on an overseas bank or Maestro cards. Exchange rates are automatically calculated on credit card orders.
PRICING AND SPECIFICATIONS
- Product prices and specifications are subject to change without notice.
- Typographic, photographic, and/or descriptive errors are subject to correction.
N.B. Please contact customer service dept. for a return authorisation number prior to returning any product to treacyshomevalue.ie. Please also have a brief description of the intended reason for return ready in case asked. The customer is responsible for shipping the item back to treacyshomevalue.ie.
A full refund is available for unused, undamaged products with tags still attached purchased from treacyshomevalue.ie within 30 days from original purchase date. Shipping is not refundable.
treacyshomevalue.ie will advise the best method of shipping for returns.
If product is defective, or not as advertised, send the product back to treacyshomevalue.ie with a note quoting the return authorisation number issued and a brief description of the problem with the product and your preference of a refund or exchange. Please also include a copy of original invoice as proof of purchase.
The customer service department requests that we allow 14 to 28 days turnaround time for the issuance of credit or for the shipping of an exchange. If the wait will be longer than anticipated, customers will be notified by phone/email.
Some manufacturers offer a warranty on their products. As with all returns, please notify treacyshomevalue.ie as soon as possible about a warranty situation. If treacyshomevalue.ie are notified about a warranty outside the advertised warranty period (even where the incident occurred within the warranty period) that warranty will be deemed null and void. When notifying treacyshomevalue.ie about a warranty, you may be asked to provide photographic and/or physical proof of the reason for seeking a warranty. If neither can be provided it will be impossible for us to process the warranty claim with our manufacturers. Warranties are provided at treacyshomevalue.ie discretion. Where warranty on a product is agreed, treacyshomevalue.ie reserves the right to either have the item repaired, replaced or refunded for the total amount paid on the original invoice. PLEASE NOTE: We cannot provide a warranty on shipping products to you.
PRODUCT DAMAGED DURING SHIPMENT
- Please inspect all product at point of delivery. Do not accept any product obviously damaged in transit. Do not sign 'item unchecked' or similar and accept any product obviously damaged in transit or you will still be liable for accepting the damaged item. If you do accept product damaged in transit (or someone else accepts it on your behalf):
- Save the item and all its packaging.
- Notify us immediately and we will advise you how best to proceed.